In this installment we’ll show you what to do if you’re Keurig brewer indicates prime and it is not your first time using the brewer. Prime is indicated on the elite and classic brewers by the add water, heating and smallest cup size lights flashing. On the special addition and platinum brewers the word prime will display on the LCD. The prime indicator means water is not coming out of the water reservoir into the brewer, which can be caused by several things. We’ll try a few different basic methods to correct this.
Set aside about ten minutes for this process. Remove the water reservoir and bring it to an empty sink to clean thoroughly. If you have an optional Keurig water filter remove it and set it aside. Then use a damp soapy non abrasive cloth and rinse completely inside and out. Be sure to rinse the filter screen at the bottom of the water reservoir. You can use a water sprayer if available, then fill the water reservoir with about two inches of clean water and gently shake it to remove any residue. Do not dry the inside with the cloth as lint may remain.
Do not put the water reservoir or it’s lid in the dishwasher, instead rinse clean with hot water and let air dry. If you have an optional Keurig water filter reinstall it and then re-seat the water reservoir firmly in the brewer and make sure alignment is correct then fill it all the way up with clean water turn on the power and attempt three water only brew cycles at the six or eight ounce size. To do this, do not use a portion pack. Place an empty mug onto the tray, lift and a lower the portion pack holder and press brew. When the ready to brew indicator appears, press brew again. If prime is still indicated on your brewer.